Intelligent Dispatching System Callout Backup Plans For Emergency

- Jul 25, 2018-

Yesterday's heavy rain hit, Guangzhou has 132 bus lines temporarily bypassing. On a rainy day, a bus runs on the road. In the event of sudden flooding, it can take measures such as bypassing, setting up temporary stations, and flexible scheduling within a few minutes. Behind the rapid dispatch response, there are dozens. The division of labor and cooperation of “bus people”. This group of people is called the "best brain" of buses. They are the intelligent station clerk who is responsible for the bus line. The reporter came to the bus intelligent dispatching center yesterday to find out how they can guarantee the orderly operation of the bus in the city in bad weather.

Yesterday, the dispatching room of the Second Company of Erqi and Erba Company, dozens of dispatchers monitored and dispatched the dispatching instructions to the bus in real time. Information Times reporter Kang Jian

They are the "strongest brains" and are responsible for bus scheduling.

The heavy rains in the early morning yesterday made many office workers unprepared. In the Liwan District and Yuexiu District, strong precipitation of nearly 100 mm occurred within two hours. During this period, a red rainstorm warning was issued. Panyu, Haizhu, Huadu, Nansha and Tianhe once suspended orange and yellow warnings respectively.

In the intelligent dispatching center of the second bus company of Guangzhou Bus Group in Luo Chongwei, there are 30 computers in the small office, and there are 18 dispatching stations in the morning shift. More than 20 dispatchers are responsible for the subordinate 75 bus lines. The schedule of dispatching, here is the location of the “strongest brain” for bus operation.

At 5:45 in the morning yesterday, the company's intelligent dispatcher Deng Zhishan had already arrived at the unit, responsible for the daily dispatch of 45 buses and two other short lines on the bus line 126. The intelligent dispatcher starts the monitoring and dispatching station software every day, monitors the operation of the line, understands the personnel, capacity and passenger flow of the line on the same day, and rationally dispatches the vehicle according to the operation scheduling plan.

At 8:35 am, it was the peak of work, catching up with the heavy rain, and it was also the busiest time for dispatchers. Deng Zhishan received the report from the line driver. The driver had to use the telephone and the picture feedback line to conduct flooding on the Shijing section. Temporary bypass measures were required. After the driver reported, Deng Zhishan immediately took the intelligent dispatching measures and guided the driver to bypass the car according to the previous plan. After the handling, he sent the message to the linemaster and other drivers non-stop, reminding them of the handling of the line and the unscheduled line.

They "see the six roads" and "arranged" vehicles to arrange routes

At this time, the rainstorm has not stopped. At about 9 o'clock, the Guangzhou Sanfang General Command upgraded the emergency response to heavy rains to the first level. By noon, the weather in Guangzhou has improved. The rain has weakened, the relevant warnings and emergency response have been lifted, and the bus has resumed its work. Deng Zhishan is still keeping a close eye on the screen. After the road conditions are restored, he will continue to dispatch buses to resume the stops, monitor the bus operation and follow-up measures to ensure the smooth travel of passengers.

Facing the computer is the daily work of many office workers, and for the intelligent dispatcher, to monitor the sudden situation of each line at the same time, it is more necessary to "see the six-way ear to listen to the eight parties" special skills. It is the most difficult to operate large lines, not only to be absolutely familiar with vehicles, road conditions, drivers, but also to deal with more unexpected situations. The “array” of vehicles is also relatively complicated. A slight carelessness may result in congestion at the terminating vehicle or lead to long waiting times for passengers. According to Wang Manrong, assistant director of the Intelligent Dispatching Center of the Second Automobile Second Branch of the Second Automobile Company, “the rainstorm time requires monitoring the unexpected situation of each line and coordinating the driver's emergency response measures. It is very necessary to concentrate on the work, and it is impossible to work for one minute or two. Leaving the screen. In the sudden situation and time of heavy rain, congestion, etc., it is normal for the dispatcher to not eat on time or even go to the bathroom in time. We can only organize more people and take turns to eat."

How does the "strongest brain" work?

Dozens of people work together and have multiple sets of emergency plans

Behind the rainstorm days, the development of the bypass plan is the result of the collaboration of dozens of “busmen”. Among them, there are drivers, detachment leaders, fieldmasters, dispatchers, operators, technicians, and security personnel. Information publishers, who work together to coordinate the treatment, minimize the impact of heavy rain on traffic and passengers, and release timely news to inform passengers.

Wang Manrong, assistant director of the Intelligent Dispatching Center of the Second Automobile Second Branch, said: "A bus encounters heavy rain and flooding on the platform. The driver is the first time he encounters the situation. He will immediately park the car to a safe place and report the intelligence. Dispatch center. After we collect the situation, we will immediately report the scheduling plan, and the intelligent dispatcher will issue instructions to let the driver bypass or make other adjustments. After the driver bypasses, the dispatcher will inform the linemaster, unscheduled and already The driver of the line will prepare everyone. The stationmaster will also go to the flooding point to guide the passengers to travel. After that, continue to monitor the road surface to ensure that the road surface will be restored after the normal situation. It can be said that a bus In the smooth operation of the rainstorm, it may take only a few minutes from the emergency to the completion of the treatment, and there are at least a dozen people behind the job and cooperate with each other."

It is reported that due to the frequent rainstorms in Guangzhou, in order to protect passengers' travel, the intelligent dispatching center also frequently checked the flooding black spots and traffic black spots in the bus routes in the early stage, and formulated corresponding emergency plans to take measures in the first time to ensure emergency situations. . Wang Manrong said, "We have a red level 1 response, an orange level 2 response, and a yellow level 3 response mechanism, which are activated according to different weather conditions to protect citizens."

Every day before the bus is in place, the operation log will be arranged after the bus is received, and the next day's work will be arranged. Many dispatchers often work for more than seven or eight hours to stare at the computer. In an emergency, It is normal to not be able to eat on time, and a high concentration of computers often makes people "eyes." Wang Manrong said: "The position of the intelligent dispatcher requires rich scheduling experience and flexible operational thinking. The daily operating environment is not static. The sudden situation occurs, and the first time is handled by us. This is our bus passenger. Responsibility. Because passengers are our principle, it is our duty to guarantee travel. As long as everyone is on the bus, we are very happy.