From Computer Beginners To The Strongest Brain

- Aug 06, 2018-

During the hot summer months, many passengers travel by bus and enjoy the convenience of public transportation. But few people know that behind a bus, a group of "commanders" are working hard, and Zhou Xiaohong, who has worked for 18 years, is one of the female dispatchers. From the beginning of the contact dispatching work in 2000, from the initial computer "outside the door" to the computer tens of thousands of times of daily mouse clicks, Zhou Xiaohong used his own efforts to complete the "counterattack" in the work!


They are the earliest in the bus industry.

In August, Qingdao's blue sea and blue sky are picturesque. With the success of the Shanghe Summit, Qingdao has attracted a large number of tourists. At the same time, it has also ushered in a new test for the capacity and dispatching capacity of a city. In the hot summer, it is indispensable to send passengers to their destinations in a timely and safe manner. It is inseparable from the hard work of bus drivers, and the hard work of bus dispatchers who have been silently behind the scenes for many years.

Zhou Xiaohong, 49, is one of them. She will go to the dispatching room at 4:30 in the morning shift, start preparations before the start of the train, check in, alcohol test, and safety. This is the first work schedule of the dispatchers every day. The dispatcher then began to arrange the day's departure based on the plan set the day before. Before the departure, the dispatcher will chat with the driver to observe the physical condition and mental state of the driver on the day, and will remind the bus driver to pay attention to the weather according to the weather conditions. Zhou Xiaohong is responsible for the dispatching of seven bus lines, 29, 101, 116, 121, 128, 130 and 233. Zhou Xiaohong said: "The seven lines are just like their seven children. Each child has its own characteristics. Some lines are blocked in the morning and some lines are blocked at night. In the event of an emergency, they must know that they can be properly It is understood that Zhou Xiaohong’s dispatching room is responsible for the dispatch of 80 buses on seven lines. The dispatching room has two shifts every day, from 4:45 to 14:00 in the morning and from 14:00 to 22 in the evening. :45, they are the earliest people in the bus industry, the latest people to go. "Good summer, there are quite a lot of people on the street when going to work. The most troublesome thing is winter, there are few black people, walking on the road really. Some are afraid, sometimes I think about it, I don’t know how I got over the 18 years as a dispatcher. Zhou Xiaohong said.

Hit the mouse tens of thousands of times a day

Zhou Xiaohong, who is about to retire at the end of the year, told reporters that he started to work in public transportation in 2000, and that he was 18 years old. He also witnessed the development history of dispatching in 18 years. According to Zhou Xiaohong, the original dispatcher did not have the help of the intelligent dispatching system. Every day, the train relies on the road sign, and the communication is not convenient. The communication with the driver in the parking lot is basically shouted. In the thunderstorm, the clothes are always Haven't done it. With the advancement of society and the development of science and technology, Qingdao Public Transport Group has launched a comprehensive GPS intelligent dispatching system, and the cumbersome and simple road list has been eliminated, ushered in a new era of intelligent dispatching. The location of the vehicle is clear at a glance, which is very helpful for our dispatcher to adjust the departure interval. Zhou Xiaohong said: "When I was on the line intelligent dispatching system, I lost my enthusiasm and confidence because I didn't have computer operation. Thanks to my daughter's help, I quickly mastered the operation of the computer. Outside the door, every day, I have to click on the tens of thousands of mouse-operated computer veterans every day." After that, Zhou Xiaohong took out his mobile phone and "show off" his daughter to the reporter.

According to the introduction of the bus staff, the dispatcher's daily workload is very large, and the dispatching of the vehicle is normal operation, but also to deal with various emergencies. The dispatcher of the bus, refueling, bad car, and returning to the field all need dispatchers to coordinate. Not only that, the dispatcher has to act as a hotline, some passengers ask for lost items, some ask for the departure time, some drivers are not operating properly during the driving process, and the trailers need to be solved one by one. "There are a lot of similar emergencies. What we can do is to deal decisively, and immediately adjust the departure plan to minimize the impact of the sudden situation on the entire line." Zhou Xiaohong said.

On August 4th, the opening ceremony of the Qingdao International Beer Festival Expo Park was a big challenge for Zhou Xiaohong. "The 128-way car I dispatched just passed the Expo site. After the opening of the Oktoberfest Expo site, the passenger flow of 128 will reach a very high level, and the sudden situation on the car will increase suddenly. But through the opening ceremony From the point of view, my accumulated experience over the years has really come in handy. For the remaining days, I will do my job more meticulously, enthusiastically and patiently to ensure that every passenger can get on the bus." Zhou Xiaohong said.

The job of the dispatcher is very cumbersome and important, and it is not allowed to make a mistake. In the face of complex traffic conditions and all sorts of trivial matters, dispatchers must not only remain awake, but also have lasting patience and enthusiasm. They are just like the "commanders" of the soldiers, let the bus travel in an orderly way on the passengers.